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Satisfied customer

Passion for printing, a highly motivated and professional team, combined with the latest machinery, has been ensuring the highest print quality for many years. We always do everything in our power, we are a trustworthy partner, and that will remain the same today, tomorrow, and in the years to come!

High-Quality Production and On-Time Delivery!

For successful and long-term cooperation, high-quality printing services are of key importance. We view collaboration and relationships with our clients as long-term partnerships, ensuring mutual business benefits. We understand that the guarantee for a long and successful future is a 100% satisfied customer.

Based on these values, which guide us, we guarantee that every order for a product or service will be completed with high quality and within the agreed production timeframe.

If, for valid reasons, you are not satisfied with the product, we will reprint it free of charge or refund your purchase.





What if I am not satisfied with the product?

If you are not satisfied with the product, please let us know by submitting a complaint via our online form: Complaints

If possible, send us a photo of the product along with a description of the issue.

After reviewing your case and determining the cause of the issue, we will offer you three possible solutions, and you can choose the one that suits you best!




If we are responsible for the error, we will offer you the following options:

We will reprint the product free of charge and ship it to you in the shortest possible time.

You will return the product to us, and we will refund your purchase price.

You will keep the product, and we will refund the agreed-upon difference in the purchase price.

Product Return

If you decide to return a product, please carefully pack the entire contents into a box. We will contact the DPD courier service to pick up the package from your address.

Return shipping is free of charge for you!

All other details will be arranged via email.

You may also return the product in person at our company headquarters!

What do we guarantee to YOU?

We guarantee 100% satisfaction with everything that is within our control.

We guarantee that we are professional and motivated in our work, and that the machinery is regularly maintained, resulting in printing at the highest possible level.

However, you must be aware that print quality depends on the preparation of the file for printing. Therefore, we kindly ask you to always follow the basic graphic design principles when preparing your print files. Only in this way can we guarantee that the print and the final product will be flawless.

If you do not have experience in preparing files, you can refer to the guidelines for file preparation published on our website, or you can entrust this service to someone who is qualified and takes responsibility in case of errors. Read more!

Packaging for shipping products by mail complies with the requirements of Post of Slovenia. Every package is labeled with a "handle with care" sticker, which theoretically ensures that the package will arrive at the desired address undamaged.

We also guarantee that your order will be produced and shipped on time, according to the deadline you have selected.

What do WE NOT guarantee?

As mentioned, our 100% guarantee applies to everything we can influence and are within our control.

If you send us, for example, an incorrect file for printing or provide incorrect delivery information, we cannot guarantee that your order will arrive on time.

The same applies to delivery delays caused by extreme weather conditions. If severe weather conditions occur, we hope you understand that postal services and package deliveries are more difficult under such conditions, which may lead to delays.

Based on our experience, delays in delivery can also occur during the Christmas holidays due to a significant increase in postal services volume. Therefore, we recommend placing your order a day or two earlier than usual or using the Express Postal Service.

In such extreme situations, over which we have no influence, unfortunately, our guarantee will not apply!

Nevertheless, in such situations, we will do our best to find a solution, which we have proven multiple times.