Proper file preparation is crucial for quality printing! Follow these rules when creating a PDF file:
Purchase products in online printing house Demago Print, allows quick and easy ordering of all types of printed matter with the possibility of delivery of products to your door. If you are making an online purchase for the first time and you do not have an answer to any question, we have prepared some of the most frequently asked questions for you:
Send us print file via the FTP form. The FTP form opens for you in the shopping process, in step 4. It is recommended that you submit the print file together with the order. You can send up to 15 files at a time via the FTP form.
To send files larger than 600 MB, you can also send us a file via Wetransfer, Dropbox, Google drive ...
If you want to submit the file later, you can do so by clicking on the FTP button (right on your monitor in the auxiliary navigation).
Note: if you send the file later or the next day we have the right to change the date of production.
Purchasing online is easy. It takes place in 4 basic steps:
1. Product selection
ou can search for products in two different ways, namely in the main menu, where the products are arranged in groups, or with the help of a search engine in which you enter the product name.
2. Price calculation and production deadline
Once you have found the product, it needs to be configured on the price calculation subpage. Each product has a choice of options (paper weight, printing method, possible finishes ...). Once you have selected the options, select the desired edition or quantity of product. In the Production deadline when you need the product field, click on the Add to shopping basket button to continue the order.
3. Shopping basket
In the cart, you will have to choose the method of payment and delivery address in case you do not pick up the package at the company's headquarters.
As soon as you have completed the order, an FTP window will open where you can upload your files for printing. When the files are transferred to our server, you will receive a confirmation to your E-mail that the files have been successfully transferred.
You can see a more detailed description of the shopping process at this link: Ordering procedure »
You can cancel an online order, but if your ordered product has already been made, you are obliged to pay the amount of the order, even if you do not take it over.
Delivery by post is carried out through our contractual partner POŠTA SLOVENIJE. The cost of delivery-postage is calculated before the completion of the online order, so that after the payment you have no additional costs (except in the case of payment on delivery + the cost of Pošta Slovenije).
The price of delivery-postage depends on the weight of the package and is automatically calculated and added to the ordered products in the process of ordering the product.
Note: products of larger dimensions are delivered by our own transport. In this case, we will inform you in advance and coordinate the delivery date.
» Production deadline
All products in the online printing house have 3 different production dates, which you determine yourself in the shopping process. Date of manufacture or. the date of dispatch is the day on which the product is manufactured and delivered to the delivery service.
Delivery of packages is expected to take place in Slovenia on the next working day between 9.00 - 11.00, delivery to Croatia and Austria is expected to take 2-3 working days, and delivery to other EU countries can take up to 5 working days.
» Package tracking:
As soon as we have created your order, you will receive a notification on your E-mail that your order has been completed. You will also find a tracking number (CF) in the message, with which you can track your package (T&T) via the web application. (T&T). You can also find order information in the MY ACCOUNT tab.
Note: the selected production date and delivery to your address is valid in the event that your order has been settled, if this is not the case, the delivery date may change.
Delivery can be extended in emergency situations (weather, New Year's holidays ...), which unfortunately we have no influence on and we do not take any responsibility for that!
We offer the following payment methods:
Note: Online payment is made through the Braintree system (https://www.braintreepayments.com ).
All payment information is forwarded directly to the Payment Service Providers and further to the banks, so we never see this information and therefore do not have it stored in our database. All communication, both between customers and the system, takes place via secure channels created with 128-bit SSL technology, 3-D Secure.
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